Marvel Collector Corp, a bi-monthly subscription based collector’s box service started up last April. It’s like Loot Crate, but it features only stuff associated with Marvel Comics and it’s run by Funko, the maker of licenced pop culture collectables. It also costs more than Loot Crate. Marvel Collector Corp ships every other month and costs $25 per box, compared to Loot Crate’s monthly box that costs less than $14 per box.
The price isn’t the only thing different between Loot Crate and Marvel Collector Corps. Loot Crate actually sends their subscribers their box in a timely manner. Marvel Collector Corps? Not so much.
Although loads of other Marvel Collector Corp members have received their June box, I have not. In fact, my box hasn’t even been sent yet. How do I know this? Because I haven’t gotten an email with a tracking number like I did back in April. I did get an email on June 11 saying my order was being processed, but no follow-up email with a tracking number. Also, because I tweeted both Marvel Collector Corps and Funko one week ago, and this was the response I got:
— CollectorCorps (@CollectorCorps) June 21, 2015
So my order began to be processed on June 11 and on June 21, it was still being processed, whatever that means.
I then noticed online that people began getting their boxes last week. This would seem to me that when the rep from @CollectorCorps tweeted that they hadn’t shipped yet, this was less than truthful. Since they ship boxes using UPS Ground, which has a 5-day ship time, some of the boxes must have been shipped when the tweet from @CollectorCorps was posted.
Yesterday, I decided to check my credit card statement online to see when Marvel Collector Corps actually charged my card. What I discovered surprised me. I was charged for the June box on June 11 and then again on June 12. I was charged twice for the same box. A box they still haven’t shipped.
I wrote them an email telling them I wanted to cancel my subscription. I had already done it online, but I figured it would benefit me to really make sure my subscription was indeed canceled. This is the response I got:
Date: Sat, 27 Jun 2015 23:11:56 +0000
From: Collector Corps
Subject: Ticket Received – Cancel my membership
Dear Rick Rottman,
Thanks for contacting firstname.lastname@example.org! We are excited to speak with you. Due to a high volume of customer tickets that we are currently receiving, there may be delays in response times. Rest assured we are working diligently to get to each and everyone [sic] of your questions and concerns.
Your Ticket Number is 20550 – if you have additional questions, please reply to this email instead of opening an additional ticket. This will ensure we can most efficiently help you.
Thank you for your time, patience and subscription.
Marvel Collector Corps Support
I tell them I want to cancel because they charged me twice and didn’t send my box, and they respond by saying they’re “excited” to speak to me.
Take my advice and don’t subscribe to Marvel Collector Corps. At least not yet. They obviously don’t know what they’re doing. They need to get the bugs out.
You’d think they would just copy Loot Crate.
If you find yourself really wanting something that’s inside one of their boxes, you’d be better off buying it on eBay or someplace else. Considering how much of what they’re sending out is poorly packed and is arriving damaged, you’d be better off going this route if you like your collectables in collectable condition and not broken or damaged.