We have working Internet. Finally. On Friday, someone from Verizon must have finally fixed the issue at the central office. When we got home from work Friday evening, I did a speed test, and it was in the high 6 Mbps range, an acceptable rate for a DSL connection. I streamed a movie on the living room TV, and there was no buffering. We watched programs on Hulu Plus for a good amount of time yesterday and the episodes loaded fast and once they began, there was no buffering.
Exactly like it should be.
I don’t understand why Verizon kept jerking us around. First they said our modem was bad. I went out and bought a Netgear Dual Band Wireless N600, and swapped it out with my old one. Same thing. They then said the problem was with their central office, where the copper phone line from our house connects to the Internet. They said they would have a tech go out last Monday to fix it.
Monday rolled around and instead of the tech going to the central office, they came to our house when we were not home and said everything checked out OK.
Everything was not OK. We got home Monday, and it was just as bad as it was before.
We contacted Verizon tech support again. The tech support person in India said the reason our Internet was so slow was because we were using a third-party modem, one not from Verizon. I explained I purchased the Netgear Dual Band Wireless N600 because they said our original modem was bad. I specifically asked if I could use a third-party modem. The person from Verizon said I could.
I offered to reconnect the original modem if the new modem was the problem. The guy in India told me that the original modem was probably bad, but the current slow down issue was caused by a modem that didn’t come from them.
It was kind of funny that the symptoms were exactly the same.
The Verizon agent said he was sending out a new modem free of charge, and he promised, guaranteed even, that it would fix our problem. Who does that? I do telephone tech support for a living, and I would never promise or guarantee something is going to solve an issue. There are just too many variables in place.
You never know something is going to fix a problem until you do it, and the problem is gone.
Sometimes one problem is masking another problem. You can fix one problem, only to discover two other problems that you could not detect because of the original problem.
The new modem arrived, and surprise, surprise, the problem was still there.
I connected the Netgear Dual Band Wireless N600 back up. Since I paid $100 for it, I wanted to actually use it. Instead of contacting Verizon tech support in India again, we made plans for going to Antietam Cable on Saturday to sign up for cable Internet. I didn’t want to, but I felt like we had no choice.
Then, on Friday, our Internet began working. Our trip to Antietam Cable had been averted, at least temporarily.
The reason I don’t want to go with Antietam Cable is because it would mean disconnecting Dish Network from the cable drop in the computer room and using it for the internet. I’d rather not do that. We have a TV mounted on the wall above the treadmill that we can watch while getting our steps in.
Not being able to watch TV while you exercise sounds like a living hell.
If I were starting from scratch, if I didn’t have the Internet and had to choose between Verizon DSL and something else, I would go with something else. The only thing worse than having to talk to someone in India when something you’re paying for isn’t working correctly is when the person in India doesn’t know what they’re talking about. Actually, there are worse things than having to deal with incompetent tech support in the land of spices and gods with many arms, having full-blown AIDS or being forced to go to a Jimmy Buffet concert readily come to mind, but why subject yourself to unpleasant things if you don’t have to?
Life is a series of choices. Choose smartly, don’t choose Verizon DSL.