Google is charging monthly for G Suite and I want it to stop

My wife noticed a weird charge appearing on our Capital One credit card statement. It was for five dollars and it was identified as:

GOOGLE *SVCSAPPS_richa

I had no idea what that means. I disputed the charge with Capital One.

I then received a letter from Capital One dated April 19. They informed me that I’ve been changed not five dollars, but ten dollars in total. It’s a recurring charge that happens every month. In the letter, Capital One strongly urged me to contact the merchant and cancel the recurring charge.

They want me to contact the behemoth known as Google and ask them to stop charging me five dollars a month. Got it.

I did some research. It turns out that GOOGLE *SVCSAPPS is Google-speak for G Suite by Google Cloud. I don’t really know what that is, but evidently, I signed up for it for my web developer business website a few months ago. I have no memory of doing this. Absolutely none.

I tried to log into the G Suite account but didn’t have any luck. I typed in the domain of my web developer business website and pressed the giant blue “GO” button.

This is the response I got:

It won’t let me log in using my regular Google account. I tried logging out of my regular Google account and tried again. It then showed my regular Google account and asked me to log in. Once I did, it then showed me the above message just like it did before.

I don’t know what to do at this point. If Capital One cannot remove this recurring monthly five dollar charge Google is applying to my account, I guess I’ll have to report the card as lost and/or stolen and get a new card. I don’t know what else to do. I truly don’t remember signing up for Google’s G Suite. It’s not something I think my web developer business would ever need. I only have one employee and it’s me.

Then again, do I really want to risk pissing off Google? Maybe I should just let them charge me five bucks a month for something I don’t use and have no memory of ever requesting. I do not want to get on Google’s bad side. Google helps me make money with my web developer business.

I like how PayPal handles recurring billing. At any time, you can go into your PayPal account and not only see any recurring payments you have set up, you can cancel them. It’s a much more efficient way of doing things. It’s only one more reason PayPal will be the only processor when our robot and artificial intelligence overlords take over.

Let the record show that I am very pro-robot and pro-AI. When it comes to intelligence, artificial is the only way to go. I’ve always said that. I hope our future technological overlords remember that.

What am I saying? Of course they’ll remember. They’re artificial intelligence, not forgetful biologic intelligence.

Capital One, Hurricane Irma, and unethical cancellation fees

We were planning on going to Myrtle Beach for a week starting this Saturday. With Hurricane Irma bearing down towards the Southeast United States, we realized we needed to postpone our vacation.

We booked our week at Myrtle Beach Resort through Capital One. We used the points we earn paying for things on our Capital One Venture card to pay for the reservation. We use the Capital One Venture card to pay for everything. Since we pay our balance off every month, the points we accumulate (two points for every $1 we spend) are very much like free money.

After checking out the latest developments with Hurricane Irma this morning, I came to the sad realization that I needed to postpone our Myrtle Beach vacation. I called Capital One and told the representative because of Hurricane Irma, I needed to modify our reservation.  I needed to change check-in from September 9th to the following Saturday, September 16. I was told by the representative that I would need to cancel the current reservation and then book a whole new trip. I was also told I would need to pay a cancellation fee.

I questioned why I had to pay a cancellation fee when the reason I had to cancel was because of a category five hurricane. The representative transferred me to a supervisor. After being placed on hold twice, I was told by the supervisor that there was nothing he could do. He referenced the official rules and policies of our reservation. It states that changes or cancellations within three days of check-in are subject to cancellation fee.

I pointed out that since check-in wasn’t until 4:00 PM September 6, it wasn’t within three days of check-in. Since three days is 72 hours, our check-in wasn’t for another 76 hours, four hours more than three days. I also pointed out that the reason I needed to cancel the reservation was because of a category five hurricane, not because of some personal whim.

The Capital One supervisor would not budge. According to him, it was within three days of check-in and it didn’t matter why I was cancelling the reservation. I still had to pay the cancellation fee.

What’s in your wallet?

Capital One charges a $132 cancellation fee because of a category five hurricane. I learned a valuable lesson for my $132:

  • Do not use a Capital One credit card.
  • Do not book travel through Capital One.
  • Capital One will take advantage of a natural disaster to make money.

I will be looking for another credit card to use for all my transactions. Seeing how Capital One truly is, I don’t want to do business with them. Capital One’s spirit animal is a syphilis laden, puss dripping crypt rat. Do rats get syphilis?

Show me a company that will use the threat of a hurricane to make a profit, I’ll show you a company I want no part of.

Update

On September 6, the same day I canceled our reservation, the governor of South Carolina declared a state of emergency. Because of that, Capital One refunded the $132 cancellation fee. As it turned out, Hurricane Irma didn’t even hit South Carolina, but took a more westerly route. Better safe than sorry. We book a week at the same resort for September 16-23 and ended up paying $300 less than we were going to pay through Capital One. We took all our existing points and just applied it to our balance. That was something I didn’t even know we could do.