I heard back from Marvel Collector Corps “support” concerning my complaint that they changed my credit card twice for the June Ant-Man box, yet never got around to sending it to me.
Here’s their response:
We apologize for this issue. We do not own our payment portals, and when we looked into your issue with our credit card portal, they were able to identify an issue on their end that initiated the double charge. We have refunded both of your payments and confirmed that your subscription is cancelled per your request.
Marvel Collector Corps Support
Collector Corps powered by Freshdesk 20550
We do not own our payment portals? I don’t know what this means, and I work for a credit card portal.
Does this mean they’re using another businesses’ credit card processing account, one not connected to Marvel Collector Corps? Credit card companies have rules that all merchants processing cards must adhere to. One of those rules, and it’s a major one, is that a business cannot process credit card payments for another business.
They can place the blame at the feet of their unnamed credit card portal, but the reality is that their credit card portal processes credit cards at their behest. I provided my credit card information to Marvel Collectors Corp, not some mystery credit card portal. Before transactions are submitted final settlement, the merchant, in this case, Marvel Collector Corps, has the ability to review all the transactions in the batch. They chose not to do this. If they had, they would have seen that I was being charged $31.95, just like I had the day before.
They never caught the error. They still wouldn’t know about it if I hadn’t complained about it.
Contrary to what was stated in this email, they did not refund both payments. I filed a chargeback against the duplicate charge and my credit card company almost immediately ruled in my favor. They made me whole on the duplicate transaction, not Marvel Collector Corps. They did refund my original $31.95. Then again, since they failed to actually ship the June box, what choice did they have?
I’m so irritated over this whole fiasco, that a part of me doesn’t even want to see the upcoming Ant-Man movie. I also feel like taking everything from the first Marvel Collector Corps box, the only one I ever received, and throwing it all into a bucket of AIDS.
Since I don’t currently have access to a bucket of AIDS, I guess I’ll hold off on that. I could always do the next best thing to throwing into a bucket of AIDS: I could sell it on eBay.