We have been having a massive amount of problems with the management at our new apartment. On April 21, we noticed the hardwood flooring in the main hallway was warped and buckling. We called the office and told them about it. After lots and lots of phone calls as well as emails to the vice-president of Washco Management Corp, the company that owns this apartment complex, we were finally told that the flooring installers would be coming out on May 6 to replace the warped floor.
What caused the warping? The floor had been damaged by water leaking on the inside of the air-conditioning unit. I had to fix that myself since nobody from the apartment would come and do it, even though I reported it multiple times.
Sheri went ahead and took a vacation day so that somebody could be here while the floor installers were working. We were told they would be here sometime in the morning on May 6.
They never showed up.
Every couple of hours Sheri would call the apartment manager’s office only to be told that they would be coming in an hour. The last time Sheri spoke to them that afternoon, she was told they would find out what was going on and they would call her right back.
They never called back.
Sheri called back the next morning from work. She was told that the floor installers were supposed to call her. She was told that they had come out earlier that morning and they were almost done. We specifically said that we wanted one of us to be present when the floor installers were working, but what was done was done. There was nothing we could do about it.
I got home last night shortly after 6:00 p.m. to find my front door unlocked and three men in our apartment. These men did not appear to be employees of the apartment complex, nor was there anyone from the apartment complex accompanying them.
Two of them did not speak English.
The apartment was a horrific mess. All of our living room furniture and been moved and stacked in the kitchen area. Sawdust was everywhere. They had power tools plugged into my electrical sockets, using the electricity I pay for. The hardwood flooring in the living room had been removed and some type of cheap looking laminate flooring had been installed in its place. I asked why they had done this and the one who seemed to be in charge told me in broken English that it would “match the hallway”. The warped hardwood flooring in the hallway had been removed and replaced with the same type of block laminate flooring that was now in the living room.
I asked how they got in. The one in charge told me someone gave him a key.
I then noticed one of the workers had gotten into my personal tools, kept in a room they had no business being in, and was using them.
The worst was that I found our two cats closed up in a bedroom without their litterbox or their food and water. I can only guess how long they had been stuck in there. When I discovered this, I told them they needed to pack up their crap and leave immediately.
The work that they did was completely hack. It looks like something a drunk 12-year-old would have done. They replaced the nice hardwood with the thin, spongy laminate crap. Because the cheap laminate is a lot thinner then the original hardwood flooring, the baseboards do not come down all the way to the floor. This is an example of their collective craftsmanship:
It was real shoddy work. I asked for the guy’s contractor’s license number. He said that he didn’t have a contractors license and that he didn’t need one. I’m sure he would have said the same thing if I asked to see his green card.
We’ve tried calling Dion Akins, the vice-president of Washco Management Corp, as well as the apartment manager. I’ve emailed both and I have so far received no reply. It never occurred to me that someone from the apartment office would just give a key to our apartment to a third-party, unlicensed contractor and allow them and their crew unsupervised access to our home.
They still have a key to our apartment. I guess.
I’m now counting the hours, days, and months until our lease is up and we can move.