Nike.com has terrible customer service

Saturday, March 14, I ordered a pair of Air Max 90 Essential shoes directly from the Nike.com website. They were on sale. They normally sold for $110 and I got them for $64.97, plus $8.00 shipping. I was told in an email to expect them on March 18.

It’s March 18 and instead of receiving my shoes, I received this email from Nike.com:

Nike.com has terrible customer service - Bent Corner

What a bunch of jerks. Why do they wait four days to tell me they don’t have the shoes they sold me on Saturday? I was expecting to get my shoes today. Instead of getting my shoes, I got a generic email composed by a soulless robot.

I have a hard enough time buying shoes in my size (I wear size 15) without being sold shoes that don’t really exist.

nike,com,shoes Even if Nike.com doesn’t have this specific colorway anymore, it’s not like they don’t have other Air Max 90 Essential’s for sale in my size. They screwed up. They could have offered to make it right by offering a different pair of Air Max 90 Essential shoes in a different colorway. Instead, they wait four days to tell me they don’t have what they sold me, and they just cancel it.

I love Nike shoes, but Nike.com is awful.

Rick @ Bentcorner.com

I'm originally from southern California, but western Maryland is my home now. This is my blog. It's where I write about whatever I feel like writing about, when I feel like writing.

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