Marvel Collector Corps charges your credit card when they feel like it

Marvel Collector Corps, the Loot Crate copycat run by Funko, maker of licensed pop culture collectibles, has a lot of problems. I joined their program last April and my first box was shipped to me later that same month. On June 11, I received an email telling me the June box, themed after the upcoming Ant-Man movie, was processing. Then, last week, I began seeing online that people were receiving their June boxes. I still hadn’t received an email saying my box was shipped. I decided to check my credit card statement online to make sure that my card had been charged on June 1st.

According to their website, Marvel Collector Corps charges your credit card on the first business day of the month for that month’s box:

Marvel.Collector.Corps.billing

Marvel.Collector.Corps.billing.recurring

This is pretty clear. They will only charge your card on the first business day of the month.

When I looked at my credit card statement online, I discovered that they hadn’t charged my card on June 1st. They charged it on June 11. Then, for some inexplicable reason, they charged it again on June 12.

I was charged twice for a box they never sent me.

I don’t know what’s going on with Marvel Collector Corps. I canceled my subscription this past weekend. Now I have to file two chargeback disputes with my credit card company for the two bogus purchases they charged my card. If they were going to send me a box in June, they were authorized to charge my card once on June 1, the first business day of the month.

I asked them why they charged my card on June 11 and June 12, but they’ve been too busy to get back to me.

Take my advice and stay away from Marvel Collector Corps, at least until they fire the people running it now and replace them with people more competent, people more like the folks running things over at Loot Crate. These are the last people in the world you want to have access to your credit card. Also, I highly recommend you follow Collector Corps Fail on Twitter.  Lots of good info there. They’ve been officially blocked by Marvel Collector Corps on Twitter, so you know they’re doing something right.

Rick @ Bentcorner.com

I'm originally from southern California, but western Maryland is my home now. This is my blog. It's where I write about whatever I feel like writing about, when I feel like writing.

You can follow me on Twitter. I promise I'll follow you back.

Leave a Reply