I upgraded my iPhone’s operating system to iOS 11 when it told me to. Big mistake. Not only did key features of the iPhone change (Podcasts) to less capable versions, the built-in Global Positioning System (GPS) is now junk. It works until it doesn’t work.
When driving for Uber, GPS is very important
If I didn’t drive for Uber, I probably wouldn’t care about the GPS. At least not as much as I do now. When you drive for Uber, the GPS is very important. Not only does it tell you where to go to pick up your passenger, it continuously sends tracking information back to Uber so that it can keep the passenger updated as to your status.
Yesterday the GPS on my iPhone was not working correctly.
The first trip of the day, I picked up a passenger at a nearby grocery store. Uber was sending me up-to-date navigational information to the pick-up spot. When I pulled up to the front of the store, I had to wait a few minutes for the passenger. The reason? Because her Uber ridder app showed that I had not yet left, let alone arrived. Even though the GPS was working for me, it evidently wasn’t sending updates to Uber.
My navigational system has fallen and it won’t get up
On the next trip, the Uber wasn’t sending me navigational information. It was like I was looking at a screenshot of a navigational screen. As I was driving to the general direction of where the passenger was, I rebooted the Uber app and then rebooted the entire iPhone. When it came back up, I had to cancel the ride because I had taken far too much time getting the iPhone up and running. In the Uber settings, I switched from the native navigation system to Waze. I then drove around a bit with Waze up to make sure the screen was updating my location. I appeared to be working, so I went back into Uber and went online.
A few minutes later, I got a passenger request. It was over at Prime Outlets, an outlet mall in Hagerstown off Interstate 70. Right before I got to Prime Outlets, I got a text from the passenger asking me if I was on my way. Great, it sounded as though the iPhone wasn’t sending navigational updates to Uber. I replied that I was and would be there in a few minutes.
I picked her up and drove her home. She was a frequent passenger of mine. After dropping her off, I got another request right away. I began driving towards the new passenger. The navigation system was doing what it was supposed to do, at least it appeared on my end that it was.
About a minute from the new passenger’s location, the passenger canceled the ride. No biggie, since it has been over two minutes since they requested the ride, at least I’ll get the $5.25 cancellation fee.
Where’s my $5.25 cancellation fee?
A few minutes went by and the cancellation fee didn’t appear on my account. It showed $0.00. I then looked at the last trip, the one where I picked up the rider at Prime Outlets. It showed I earned $3.45 for the trip, the bare minimum you can make on a single trip driving for Uber. The trip showed it took 15 minutes, 35 seconds and was 0.00 miles.
I logged out of Uber and went home. Then I emailed Uber support. I told them I should have received a cancellation fee because it had been more than two minutes since the rider requested the trip. The got back to me and stated the cancellation fee did not apply because it showed I was taking too long to get to the passenger. My iPhone was obviously not sending navigation info to Uber.
I also contacted Uber about the $3.45 fare. They informed me that I would need to send them the following:
– Date of trip
– Time of trip
– Pickup and drop-off location
– Rider name
Once they have that, they’ll be able to assist me. As much as I’d like to blame Uber for this, the problem is with my iPhone. The problem with my phone is because Apple essentially forced me to upgrade the operating system.
Apple sucks and I hate it
I erased the iPhone and reloaded the OS. What else could I do? I just finished paying off this iPhone. The last thing I want to do is get a new phone. I’d like to roll back the OS to the prior system, but Apple doesn’t allow that.
I wish Apple cared less about protecting the privacy rights of murderous dead Islamists and more about taking care of its existing customers. Just because they release a new iPhone doesn’t mean I want to buy it. By forcing a crappy OS on my two-year-old phone, breaking features I rely upon, doesn’t mean I will go out and buy shiny new iPhone 8. My iPhone was working perfectly fine until the new operating system.
When I do buy a new phone, it will not be a phone made by Apple.
I blame Tim Cook
I know it’s not rational, but I have some major hatred for Apple’s CEO Tim Cook. For some reason, when I was erasing my iPhone and reinstalling the same awful OS, I was picturing him laughing at me.
The laughing Tim Cook is the worst of all the Tim Cooks.
Again, this was not a rational thing to do. I’m fully aware of this. I’m sure Tim Cook is a wonderful person with many redeeming qualities. That said, yesterday I wanted to put him in a rear naked chokehold and watch him go to sleep.
I decided to put the iPhone down for a while and take two Xanax.
Nobody will ever get rich driving for Uber
In retrospect, I think the basis of my anger had more to do with where my life is right now. I allowed myself to get worked up about a missing $5.25 cancellation fee. Nobody will ever get rich driving for Uber. When you drive for Uber, every dollar is important. I now have to go into Uber’s system and find the information about the zero mile trip. They have all this information, yet it’s up to me to obtain it and send it to them. For what, to get them to pay me a few more bucks?
It sucks to be in that position.