Comcast changed customer’s name to ‘Asshole’

What’s going on with Comcast? The behemoth cable provider has been routinely voted the worst company in America for customer service. Now they’ve been caught changing a customer’s first name from Ricardo to “Asshole”. They left his last name, Brown, as-is. Go figure.

This was discovered when the customer received his statement in the mail. He learned about this name change on a 30 day past due notice.

Comcast changed customer's name to 'Asshole'

What will they change his name to when he goes 60 days past due?

Comcast is blaming a rogue employee for the incident and they claim to have fired that employee. I find it hard to believe that Comcast doesn’t have fail-safes in place that stop something like this. By changing the name of the customer, they’ve modified the contract, making it invalid and unenforceable. A name change on an account requires an addendum to the original contract. It’s essentially putting the bill in someone else’s name.

Ricardo Brown no longer owes any money to Comcast, Asshole Brown does.

Comcast is just a terrible company. They owe their customer base not to the excellent products and service they offer, but to the fact that they are the only game in town. They offer cable TV and broadband, high-speed Internet delivered over coax cable. They enjoy a monopoly over the control of the coax cable running to people’s homes.

Companies without competition are almost universally terrible. No greater example of this is the local cable TV provider.

We get our TV from Dish Network. One of the reasons Dish Network is so awesome is that they have DirecTv to compete with. DirecTv tries to corner the satellite TV market by bribing the NFL to be the sole provider of out-of-market games. Dish Network competes with DirecTV by offering the best DVR on the market. The point is, the two satellite TV providers have each other to compete with.

Comcast has nobody to compete with. If you live in an area where Comcast is in control of the coax, you either go with them, or you don’t have cable TV.

2 thoughts on “Comcast changed customer’s name to ‘Asshole’”

  1. Hmmm…..deliberately changing a name on a bill, yet presenting it with other identifying information, such as the address or phone number, may also be identity theft. It makes me wonder if any other mishandling of personal information went on at Comcast before this incident, and if there will be probable cause for authorities to investigate them. The name change to “asshole” appeared to be deliberate.

    1. I think it just shows that Comcast has no control over the people who represent them. No control whatsoever. I cannot even imagine something like this happening where I work.

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