August 25, 2013 by Rick Rottman
DirecTv says installer will be here between twelve and four, fails to show up
Up until a month ago, we were DirecTv subscribers. We switched back to Antietam Cable, the local cable TV provider for the Hagerstown area. The price was a bit cheaper, but that wasn’t the driving force behind the desire to switch. I wanted to switch because of the NFL Redzone. With DirecTv, to get the NFL Redzone, you have to pay for the most expensive NFL package they have available, Sunday Ticket Max. With Antietam Cable, you only have to pay for the basic sports upgrade, less than eight dollars a month.
After we switched, we realized pretty quickly that the difference between DirecTv and Antietam Cable was like night and day. After only a couple weeks of Antietam Cable, not being able to watch one program and record another, we realized we made a mistake. The tipping point was last Saturday morning when we turned on NBC Sports to watch the English Premiere League and discovered we suddenly didn’t have the channel. The sports package, the reason we switched back to Antietam Cable in the first place, had been mistakenly turned off.
When we signed up for Antietam Cable, they gave us a free month of HBO and Showtime. After a month of free service, last Saturday, they turned the channels off. The problem is that they also turned off all our other premium channels, the ones we actually paid for, the ones we actually wanted, including our sports package.
We decided then and there to go back to DirecTv. Afterall, they had been hounding us with special offers, both in the mail and over the phone since we canceled. Instead of watching soccer last Saturday morning like I had planned, I called and reordered DirecTv. The “professional” installation was scheduled for Saturday, August 24, from noon to 4:00 pm.
The installer never showed up.
At 5:15 pm I called DirectTV. After explaining everything to the customer service representative, she apologized and said our installer must be running late and she would contact them to “axe” how much longer they were going to be. She also credited $50 credit towards my bill to make up for the delay.
Is a fifty dollar credit worth wasting a Saturday afternoon? I don’t think it is. At that point, it had been five and a half hours of standing by, waiting for someone to show up. That works out to be less than $10 per wasted hour.
At around 6:00 pm, I got a call from an installer. He said that my job had just been dropped into his queue and the earliest he could possibly be here was in two hours. He then proceeded to complain to me about having my installation sprung on him like that.
I told him not to worry about it, that he could just forget about even coming here. I then called DirecTv and cancelled the reorder.
We wasted all day Saturday for nothing. The ironic thing is that the installation would have been a snap. Since we are prior subscribers, we already have the dish on the roof and pointed in the right direction. The cable is already run to the junction box outside. All the installer would have to do is connect it to the cable going into the house. That, and connect the DVR to the TV. I doubt the whole job would have taken more than 15 minutes.
At this point I don’t know what to do. I don’t want to go back to Antietam Cable, and I don’t want to ever give another penny to DirecTv. I guess there’s always Dish Network. Their DVR is supposed to be really nice.