Some merchants processing with First Data’s GGe4 payment gateway are having problems logging into their accounts. After entering a login and password, the screen shows a white box with a link that states, “proceed here”.
Here is a screenshot:
Clicking on the link takes the user back to the log in screen to start the whole process again. No matter how many times the user enters their login and password, it will not allow them to successfully log in.
The problem is not caused by GGe4. The problem is caused by the latest update to Internet Explorer 11. Ever since the latest update to Microsoft’s browser, it’s not compatible with GGe4. Anyone wishing to log on to GGe4 needs to use a browser other than Internet Explorer 11, for instance, Mozilla Firefox or Google Chrome. Both browsers work great and are completely free.
If you’re running a Windows computer that has automatic updates enabled, chances are Internet Explorer has already automatically updated to version 11.