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I was watching Watchmen on Blu-ray last night when the picture froze. If you’ve seen the move, it was the scene where Silk Spectre and Nite Owl take a stroll down a dark alley and they end up going Old Testament on a bunch of street thugs who were up to no good.
I tried taking the disc out and cleaning it. I had just bought it so I didn’t know how it got dirty, but that was all I had in my digital disc troubleshooting bag of tricks. After cleaning off the nonexistent gunk from the disc, I tried to watch it again, but now my Blu-ray player wouldn’t read the Blu-ray disc at all.
I tried it again today, but the result was the same. I then tried playing another Blu-ray disc. The player wouldn’t read that disc either. I tried a regular old DVD disc and it read that disc without any difficulties.
My Samsung BD-P1500 will play DVD discs, but not Blu-ray discs. I’ve probably only watched five, maybe six Blu-ray discs on it and it now wont work.
I went to the Samsung website to see what I could now do. After entering in all of the applicable information, it informed me that though the machine was still under warranty for parts, it was no longer under warranty for labor. The warranty for parts is 12 months, while the warranty for labor is a mere 3 months. I was then advised to call Samsung to arrange a repair.
How lame is that? It would probably cost me more to have the unit repaired than it would to just buy a new player. I paid $200 for this one last Black Friday. I haven’t priced them lately, but I doubt Blu-ray players have gone up in price since then.
Not that I will ever buy anything made by Samsung ever again.
Lee B.
/ August 23, 2009Rick- if you happen to have the receipt and original box, some places will actually surprise you with what they’ll take back, even if just for store credit. My mother-in-law is our go-to person- she wears ‘em down. I’m not talking about committing fraud, just getting your money back for something that is disappointing and not all THAT old. Might be worth a try…
Rick Rottman
/ August 23, 2009Thanks for the advice, but I bought it at Circuit City. :(
Lee B.
/ August 23, 2009Ouch…
Ryan
/ August 24, 2009PS3
dude
/ October 15, 2009You need to update your firmware. A free download is available from Samsung’s website. It is easy, painless, and a sure fix.
MondoMan
/ November 12, 2009You just described everything that happened to me to the t. Even when and where you bought it… What did you end up doing? did you get a new one that worked if so let me know..
Ps. I dont want a PS3
Rick Rottman
/ November 12, 2009@MondoMan: I called Samsung and after talking to them about it, they gave me an address in New Jersey to send it to so that it could be repaired. They also provided me a return number to write on the box. I then started looking for a box to put the player in and forgot all about it. Seriously, I totally forgot about it until I read your comment. I guess I need to call Samsung again and see if I can still send it in…