Subscribe
I had the Firefox add-on Foxmarks v2.6 installed on all of my computers. Its a piece of software that automatically syncs bookmarks on every computer you use. Its one of the few add-ons that I actually used with Firefox. I never had a problem with it until the other day. For some inexplicable reason, it ate all of my bookmarks.
I had my bookmarks filed and sorted into perfect order and now most of them are gone.
I’m now left with only one folder of bookmarks (Politics) and everything else is gone. I’ve lost hundreds of my bookmarks.
This is precisely the kind of thing that makes me want to wash my hands of all open source software. When something goes totally wrong with open source, you are forced to remember that you paid absolutely nothing for it. It has absolutely no warranty and it is provided totally “as-is”. In fact, if you read the term of service (TOS) included with Foxmarks, you will see that the makers disclaim any implied responsibility that the software even works the way its supposed to.
What’s the point of even making it?
The makers of Foxmarks are trying to create a new and supposed better search engine. It will be based entirely on the data mined from Foxmarks user’s bookmarks. Their goal is not to create a quality bookmark synchronizer for people to use. Their goal is to compile information provided by Foxmarks users so they can create a search engine to make a buck.
They wont be getting any more of my help.
James
/ January 4, 2009Hi Rick,
I’m the CEO at Foxmarks and I’m sorry to hear that our product let you down. If you successfully synchronized your bookmarks with Foxmarks even once, our service will have an online backup of all your data. To browse and restore past snapshots of your bookmarks, simply log in to my.foxmarks.com, click on “Tools” in the button bar, then choose “Explore & Restore Old Bookmarks” from the drop down menu.
We are committed to product excellence and customer satisfaction with our bookmark sync service and will happily investigate your problem further – simply email support@foxmarks.com to start the process. And one minor clarification: we are not open source software. Thanks for giving Foxmarks a try – I hope we can win you back as a happy customer. -James
Rick
/ January 4, 2009@James: Hey, thanks for the help. I tried what you said and now all my bookmarks are back. I take back all of the mean things I wrote.