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Last month I got an email from Borders that included a 40% off coupon on any purchase over $20. Coincidentally, there was a $50 book over at Borders that I wanted. Realizing that the coupon I had just received would take $20 off the book, I decided that I would stop by after work and buy it.
I then remembered something in the email about the coupon being able to be used online as well as in person in the store. I decided to go ahead and place the order through the Borders website. My local Borders only had one copy of the book I wanted and I didn’t want to chance them selling that one copy before I could get over there and buy it.
Ordering the book through their website was easy enough. Because my purchase totaled over $25, it was eligible for free shipping. I also had the choice of having the book delivered to my home or having it delivered to my local Borders store. I thought it over and decided to have the book shipped to my local Hagerstown Borders. I figured that if I had it shipped to my house, I most likely wouldn’t be home at the time it was delivered and I would probably have to go either to FedEx or UPS and pick it up. If I had to pick it up, the Hagerstown Borders would have been easier then any of the other possibilities.
I placed my order on October 31. It’s now November 17 and I still have not received my book. I’ve contacted Borders three times now, but I have yet to receive any kind of response. Here is the latest message I sent them:
It’s been 17 days now and I still have not received my book. The email you sent to me states that it should have taken 3-8 business days to have my book delivered to my local Borders, but every time I check the status by clicking the link you provided, it shows the book is still in in a FedEx sorting station in Edison, NJ. It’s shows that it’s been there since Nov. 5.
Please refund the money I spent on this book I never received.
In closing, I have ordered books from Amazon and even Wal-Mart. I have never had a problem with either one of these two companies. The first time I purchase something from Borders, you cannot even ship my purchase to one of your own stores.
If you click on the above link, it takes you to the FedEx website. It shows that my purchase has been sitting in New Jersey since November 5. If they don’t reply to this third request, I’m going to have to contact my credit card company and request a chargeback.
Do yourself a huge favor this holiday season and avoid ordering anything from Borders.com. Not only did they not deliver my book, they are now ignoring me. Who needs that?
